Return
Policy
Your satisfaction is our primary objective
We
believe
our
Items
and products must live up to your highest expectations. And our service
must
live
up
to
the
quality
of
our
products.
Our
staff
are
always
happy
to
advise
and
help
our
customers
select
the
best
products
to
suit
your
requirements.
If
for
some
reason,
you
need
to
return
part
or
all
of
your
order,
it's
easy!
Simply
follow
the
instructions
outlined
below.
All
returns
are
acknowledged
by
email
or
mail
and
refunds
will
be
credited
to
the
original
payment
method.
- Unopened returns within 7 days of your received date we'll give you a full refund of the product value minus postage. Outfits are delivered in reseal-able packaging and may be tried on for size. Items
must be returned in the same condition as at dispatch and must be in a re-sellable condition. Note that this doesn’t apply to Glow Products. Please check more details on the “we will not refund” paragraph. Should an item be returned and received after 7 calendar days, we will have no obligation to refund. A 20% restocking fee will be applied to all products which are web exclusive i.e., (WE) at the end of the reference number.
- Satisfaction If you are not entirely satisfied with an order, please contact the goods for either replacement or a full refund.
- Faulty Products Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 28 calendar days after dispatch by us, whichever is the earlier.
- We will not refund items without a returns number; items that have been used, cleaned, damaged or soiled; items returned without full packaging; items must be odour free, including the smell of smoke and perfume; please note we cannot refund makeup items, eyelashes, tights, or Glow Gloves.
- Instructions for returning goods Before sending the parcels back to us please phone us for a Returns Authorization Number which you can get by contacting D-Gear Customer Service team: Monday-Friday 8am to 8pm G.M.T., or e-mail and we will make arrangements with you to return. You will need to confirm your name, order number and postcode, so please have these available if you phone. You also need to include this returns number with your parcel back to us as failure to do so will result in delay of any refund.
May
we
please
ask
you
to
additionally
note:
- Liability We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, wilful damage, misuse or alteration or repair of the ordered goods without our approval.
- Disputed items Any returned goods that we receive which are outside of this Returns Policy will be defined as 'Disputed'. Such Dispute items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such Dispute items back to you at a cost to yourself; otherwise they will be destroyed within 91 calendar days from their receipt back to us.
- All refunds will be subject to a 25% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out.
- Late Delivery If the order arrives too late for your party, you can return them in the normal way and if we are at fault, we will refund all postage costs. A reason why we may not be at fault is that you have selected to use first class post, when you should have used Express delivery or you were absent during delivery, in this case a 25% handling charge will be applied.
- Product Images & Descriptions Please note that all the images of products shown on our website are used with the permission of the Trademark/Copyright Owners. We at D-Gear, try our best to keep our costumers aware of the products purchased by depicting the products and describing them as up to date as possible. However D-Gear will not be held responsible for any missed perception the costumer may have on an items representation. It is noted that the manufacturer’s hold the right to change a product specification at any time without notice.
If
you
are
returning
a
package
please
use
recorded
post
or
obtain
a
certificate
of
posting
for
your
own
protection
please
note
proof
of
Dispatch
is
not
proof
of
delivery,
So
always
make
sure
you
send
back
recorded
royal
mail
first
class,
so
you
have
some
thing
to
fall
back
on
and
get
money
back
if
item
is
lost
in
the
postal
system,
D-Gear
is
not
liable
for
any
astray
items
lost
in
the
post.
This
does
not
affect
your
statutory
rights
as a
consumer.
